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PowerPoint Troubleshooting

 

Issue: PowerPoint slide show with audio doesn't play the audio in EasyWorship.

Cause: PowerPoint isn't able to find the audio file.

Resolution: First, make sure the audio file is on the computer's hard drive, preferably in the same folder as the PowerPoint file. Open the PowerPoint file in the PowerPoint program, then run the slide show so that it can find the audio files. Save the PowerPoint file and close PowerPoint. It should now play the audio in EasyWorship.

 

Issue: EasyWorship is unable to add a PowerPoint slide show to your schedule. A message appears saying the file is corrupt.

Cause: Usually, this is caused by editing a PowerPoint file that has been created on a newer version of PowerPoint with an older version of PowerPoint.

Resolution: Import the original PowerPoint file.

 

Issue: Out of memory error when adding a PowerPoint to your schedule, or when opening a schedule with a PowerPoint file in it.

Cause: The schedule file has corrupted, or the PowerPoint file is too large.

Resolution: Recreate the schedule. Try reducing the size of the PowerPoint file before adding to your schedule.

 

Issue: PowerPoint doesn't display correctly

Resolution: Click on the Live menu, click on options, then the Misc tab. Try toggling the Use PowerPoint application instead of viewer off or on.

 

Issue: Thumbnails don't display properly.

Resolution: Click on the Live menu, click on options, then the Misc tab. Try toggling the Build Thumbnails with PowerPoint Application instead of viewer off or on.

 

Contact Customer Support if your problem cannot be resolved by following the steps above.

 

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